customer service Customer Service Trends To Watch In 2019 From chatbots to personalization, here's the trends that will shape customer service in 2019.
workforce engagement Focus on the Frontline: How to Enable Your Team to Do Their Best Work [Webinar Transcript] The lessons we learned as children resonate deeply. It's why reflecting on mom's guidance is the perfect parallel for how to behave in business.
customer service Happiness Beneath the Golden Arches At 90-years-old, McDonald's employee Alice Pirnie won't quit. For 26 years, she's been greeting customers by their names and dishing out exceptional customer service.
customer stories How Best Buy’s Bet on ‘Employee First’ Helped Engineer a Turnaround In customer service circles, employee engagement leads to strength in team solidarity -- a critical component to a brand that can help satisfy its customers with exceptional customer experience.
customer service The Art of Exceptional Customer Service [Webinar Transcript] Bestselling author and speaker Shep Hyken recently joined us to talk about how to deliver exceptional customer service.
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